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Refund and Returns Policy

  1. It is the duty of the hirer to confirm the relevant rental charges by contacting Medicare directly or consulting a current valid price list.
  2. All charges are payable in advance and can be paid by credit or debit card.
  3. An initial payment covering the initial hire period, accessories, plus delivery (if applicable) is made at the time of collection or delivery of the equipment. Initial payments will be as quoted (via telephone or in writing) when a booking is made. At the end of the initial hire period, the hirer must return the equipment or pay in advance for future rental periods; failure to do so will make the hirer liable to a charge at the same rate as the initial hire period (charged to the hirer’s credit/debit card), until the equipment is returned. This liability of the hirer is in addition to the liability of the hirer to return equipment to Medicare, and will continue for as long as the equipment is not returned.
  4. in the event of the hirer not making any rental payment when due, either during the initial hire period or thereafter, Medicare will be entitled to seek either an immediate return of any equipment or the then current market value thereof with all outstanding rental charges until the equipment is either paid for or returned.
  5. Hirers wishing to purchase equipment they already have out on hire will be entitled to a reduction in the normal retail cost of that equipment equivalent to no more than the minimum hire charge for that equipment regardless of how long they have had the equipment on hire. Medicare reserves the right not to sell its hire equipment.
  6. Minimum charges apply to all equipment. Minimum hire charges vary depending on the equipment being hired and vary from the equivalent of one week’s rental charge to two month’s rental charge depending on the equipment.
  7. Hirers who receive brand new equipment and decide to purchase it at the end of the minimum hire period will be obliged to keep the equipment they initially received.
  8. No refunds due to non-use of equipment can be made after despatch of the equipment to the hirer.
  9. Medicare reserves the right to alter, add to or otherwise amend their conditions by notification in writing to the hirer.
  10. All receipts are issued subject to clearance of funds.